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December 03, 2019

Where MANMAN support goes, post-Infor

Abandoned storefront
Sometimes established structures go vacant without even knowing they've been abandoned. That might be the case for the support service for the MANMAN ERP software. There are at least 35 companies making use of the application suite on HP 3000s.
 
Those users have been served by the Computer Aided Manufacturing User Society. It's not only an operating user group, it's got a surplus in its accounts. That's the opposite of Interex, which stopped operations while owing millions.
 
On a recent conference call, one CAMUS board member said CAMUS is the best source to contact other MANMAN customers. Nobody on the group's call reported using Infor support anymore. Many of the users have an arrangement for help from an independent company like The Support Group.
 
Doesn’t that mean the customers have already made arrangements for their MANMAN support outside of Infor?

Infor had said last year that its cutting out app support because system vendors don’t support the hardware and OS for MANMAN. That wasn't true up to July of this year for VMS MANMAN users. But it’s been true for the MPE people since 2011.
 
It looks like Infor was happy to collect support for MPE systems for years after HP left the 3000. Now it looks like the VMS support migration away from HP Enterprise and into VMS Systems Inc. is the trigger for shutting down all of the MANMAN support at Infor.
 
The systems haven't been turned off, but the vendor has departed. That's a familiar situation for MPE/iX customers.
 
Photo credit: Rafał Malinowski on Unsplash

07:27 PM in Homesteading | Permalink

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