Steve Douglass of United Technologies Aerospace Systems writes, "We have an A-Class 400-100 machine that would only stay up about an hour before it autobooted. This machine was simply used for archived data lookup from an old ERP system. After trying simple fixes like reseating memory and checking connections we still had the same problem."
"We had no support agreement, and no one wanted to pay for a third-party support company to perform a diagnosis and fix, so we powered the system off. Of late there is interest in resurrecting this machine, and someone may be willing to foot the bill. We've researched and found Pivital Solutions and the Ideal Computer Services Group. Are there other recommendations?
John Clogg reports
We currently use Sherlock Services and are happy with the support they provide. I have also used Ideal Services and can recommend them with confidence.
Jim Maher of Saratoga Computers adds
We still service all of the HP 1000, 3000 and e3000 systems. Call anytime.
We replaced a printer recently and we can't get the new one to play nice with the 3000. It's a LaserJet M608. When sending output to it, it prints a page or two and hangs. The spool file remains in a "print" state. The only way to reset it is to do a STOPSPOOL followed by a couple of ABORTIOs. The next time I start the spooler, the same thing happens, regardless of what I'm printing. What things should I check?
Tracy Johnson says
Try adding SNMP_SUPPORTED = FALSE (or TRUE) You have a 50/50 chance either way. Sometimes you just have recalcitrant printers that won't cooperate with the HP3000. Consider getting Espul from Richard Corn or Minisoft's licensed version called Netprint.
Jim English adds
We use Netprint and eFormz from Minisoft. The eFormz is installed on a Windows server. Not all of our printers go through Netprint, just the ones that print forms or barcodes. We recently installed a newer HP printer and had the same issue you did. I set it up in Netprint and eFormz and it works great now.
Netprint by itself may solve your issue. I set up the printer in eFormz to print receipt travelers, which may have barcodes on them.
Is there a support matrix document that shows the HP 3000 boxes and what versions of MPE they can run? I'm trying to find all the 3000 boxes that support MPE/iX 6.0.
Donna Hofmeister reports
All 9x8, 9x7 and 99x boxes support 6.0. No A-Class or N-Class 3000s support 6.0.