Changing the Changing of the Guard of Tech
September 25, 2017
Much of the way tech is changed has been transformed since the 3000 was built and sold by HP. In the days when source code and modified applications ruled manufacturing, changes to business rules were a matter of finding the code's creators or hoping for great documentation. By the time the 3000's growth path has become a matter of installing a virtualized server on an Intel box, changes to business rules can be handled with modules from Salesforce-based Kenandy.
I saw how much changing tech changed for myself at the end of last week. Apple unveiled a new cellular edition of its Apple Watch, with rollout on the day of my anniversary. My bride wanted something she could listen to with wireless headphones, answer calls, and text. We watched the Emmy broadcast and she saw her anniversary present. It would be my gift to get the day-of-release Watch to her in time for an anniversary dinner at Jack Allen's in the Austin hill country.
In years past, making a change of technology in the Apple world involved lines. Not like the lines of code a MANMAN customer would have to pore over while updating apps. I'm talking the lines where people camped out overnight, or at least lined up like I did one hapless November morning for a Black Friday. Lines are now no more a part of the process for new Apple gear than they are for modifying an ERP suite once you get to the Salesforce era.
I strolled up to the Apple Store in the Domain shopping neighborhood at 7 AM, ready to take a spot in a line I expected to be already swelling away from the door. The store was lit up but the only people at the door were relaxed retail employees. With practiced cheer, I told them I was there to buy an anniversary gift, the Series 3 Watch. Did I have a reservation? I did not, I told them, wondering when a reservation became a milestone on buying something.
There was no problem. I was led to an oak tree in a plaza just a few feet from the store, where a fellow my age asked me what I wanted to buy. I had these numbers ready as certainly as an IT manager's got an inventory of their app modules. The 38mm, gold case, sport band, wi-fi plus cellular model. My bride had looked over the sizes and colors a few days earlier. After a few moments of scrolling on his phone under that oak, he said he had one. He took my phone number, texted me a reservation. and told me to return at 9.
I had time enough to get to the ATT Store to upgrade my wife's phone, which turned out to be essential to getting her Apple Watch present-worthy and working at Jack Allen's that night. Simpler than the old camp-out to purchase drama of five years ago. Modular application design has made the same kind of simplicity a part of ERP. Companies still have to engage experts to take them to that simplicity. What made a difference in the Watch gift journey was having experts that knew what the old tech did and how the new tech fit in.
There's much to learn about the world of the Watch, just like there's a lot to learn about how to make Kenandy run fast and jump high after a migration. We're signing up for the expert help to learn the essentials. That style of expertise is now available in the 3000 community at the Support Group. For some of their MANMAN customers, it's time for a change. At the end of their mission to change a customer from a 3000 to Kenandy, the app vendor approached them about more work. It will be simpler in the same way that Watch purchase got simpler. Apple learned enough to make the changing of tech less painful. Experience makes that possible.