Independent support companies have been keeping HP 3000s running for decades. At one point the battle for support dollars was so profound HP tried to file lawsuits to restrict fair commerce in the maintenance marketplace. Companies with 3000 experts on tap have held their ground over more than a dozen years of the declining interest from Hewlett-Packard in the server and its OS.
Recently we've seen independent resources marshaling knowledge bases and documentation on the server. Much of the MPE/iX OS manual set is on hpmmsupport.com, a website set up by some of the creators of the MM II/3000 MRP software. It's a good thing that outside resources like this exist, because now there's more evidence that the archives of Hewlett-Packard are closing their MPE doors tighter.
This retraction of knowledge can lead a 3000 owner in two directions. They can either embrace operating processes that will require an independent expert to field support calls. Or if a company needs another reason to make serious steps to migration, then less vendor information to help fix bugs will be adequate to push the cart down the hill, away from MPE.
Tonight one set of information can be indexed at an HP Support website. There are patch notices and pointers to support documents, but everything is behind a demand for a valid support agreement. And this news about the successor to HP's IT Response Center (ITRC) shutting some MPE doors includes a confusing footnote. Somewhere out in the world, there might be a 3000 site still getting support from HP, deep under the covers of corporate policies.
While the vendor was public about its waning intentions for 3000 futures, it was also eager to preserve such support business. HP's reach for support contracts while advocating migrations slowed the migration business for the community. In the long shadows after two extensions of support deadlines, migration companies and homesteading firms have been finding no vendor help to portray and preserve the state of the 3000. The customers were promised otherwise, years ago, when the information was still fresh on HP's websites.
"I went to Whatever They're Calling the ITRC These Days to look for a bit of MPE support information," said Donna Hofmeister, "and got told MPE is no longer supported. (Thank you for playing, now please go away.) No more than two weeks ago, all the support information was there."
"So what happened? Has it truly been taken down, or did HP decide to disallow access since we no longer have an MPE support contract? I'm guessing the former."
Guessing about the status of HP 3000 information resources is a murky venture for people regarding HP as a stable resource. And after all, nobody can get an MPE support contract, can they? Hofmeister, like a few others in the support community, says that's a murky situation, too. "I've heard rumors that some people still have support through HP," she said, "but no proof."
The lack of an official resource — or one that stays in the same place for more than a year at a time — could be cause to recoil from a future with the 3000. Or perhaps, just back off of a future with its creator. Independent service providers, or migration missions: those seem to be the choices today.