HP tries to retain some 3000 support deals
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One Genuine Dec. 31 HP 3000 Issue

HP's been telling the community that 3000's life ends on Dec. 31, but there's plenty of evidence that's just a point of view, or a vendor's wish, rather than a fact. (Selling HP support for 2011, and no HP software or hardware failures wired to occur on January 1 are a couple of facts contrary to "end of life." This isn't Y2K, this time around.)

But one HP 3000 software supplier has announced a real 2010 deadline for running some of its products on computers including the HP 3000. Lund Performance Solutions has sent a message to customers to explain why Dec. 31, 2010 is a hard stop for running ClearView -- at least until Lund sends out a revised version of the product. The problem: A "permanent license" for the software expires on that day.

Lund Performance Solutions has become aware of an effective expiration date in our software licenses that affects your Lund software. Unfortunately, “permanent” licenses that have been created to-date will actually expire on December 31, 2010. Your Lund software will not continue to run after this date without a correctly updated license.

We are preparing a new software release for all of our ClearView-supported platforms that will be released with a new product code which will truly be “permanent.” Revised license codes for all of our MPE customers will also be sent to resolve the issue on the MPE platform.

Lund adds that it's using email to contact its customers about the issue. Those who are still on support can head to a Lund web page to make a formal request for an updated license code. Software written for the HP 3000 -- some of it crafted 15 years ago -- can run into end of life, but it's less of an issue for customers if the creators have remained in business. Funny enough, but that "remain on support" choice for customers makes it more likely that a vendor can remain in business to look after show-stoppers like this.

ClearView is performance management software, not as mission-critical as financials, ERP suites or any of the other dozens of applications sold off the shelf for 3000s since the 1980s. If this package stops running because a customer overlooks an email that might be sent to an old address -- or they're off support -- it probably won't halt a production line or stall sales.

Other 3000 applications, however, might be written in-house and rely on third party tools to keep running. Dec. 31 is only an HP confection for moving 3000 customers away from the platform, given that something like "Limited Mature Platform Support" is now an official term at Hewlett-Packard. But it's a good idea to stay in touch with your software suppliers, even if you've drifted away from support. A warm relationship can get you climbing over hurdles faster than explaining from scratch who you are (former customer) before looking for the path forward. Lund likes to call its non-support customers "loyal to using our performance products." Recognizing loyalty has been a distinguishing trait in this community.

Lund is being proactive in its updates, even supplying one extension right away. A default “Holidays” file (used within the software for trending purposes) is only good through 2010. All customers, supported and non-supported alike, may go to the Lund website for an updated Holidays file and instructions on how to apply it.