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Future reconfigs at issue in end-game

Sept 06 HP roadmap It's the middle of January and the final update from Hewlett-Packard about the 3000 end-game is due. Regardless of how much help a source code license might provide, customers are going to need something more crucial to keep 3000s running in the period beyond the end of the PowerPoint chart at left. HP showed off the chart in the fall of 2006, and the vendor seems certain to cut off its 3000 operations by the end of 2010.

For many 3000 owners, HP's exit from the support legions has little impact. We estimate that a majority of the long-term users of the system are already signed on and happy with their third-party providers, many of whom have deeper knowledge of most issues than the HP support staff which is now the steward of all things 3000 at HP.

There's one tool, however, that HP has withheld from its post 2010 release: The software to reconfigure HP 3000 CPUs and system boards. In the event of a fry-out or similar disaster, or just an upgrade, the legitimate HP software will need to be available to the customers in 2011. Not just homesteaders, either, but the migration sites still moving off the platform.

ScreenJet's Alan Yeo put it succinctly: This kind of change to HPCPUNAME and HPSUSAN numbers needs to remain on HP's price list, regardless of what the vendor wants to charge.

It's a big question for HP to address whenever it finishes off its communications with the user base. This month's message will be the last from what's left of the 3000 division/labs.

Yeo said:

The big issue isn’t the source code. It's the stable storage HPSUSAN and HPCPUNAME issue. Until I hear how HP intends to address how people can get these changed post-2010, I won’t believe they are serious about helping customers until these customers eventually migrate. I personally don’t care if it's still a service that HP provides, or if they subcontract it. I don’t even care if it costs $500, $1,000 or $2,000 — if someone is broken and they need it, “they need it,” and it’s then something that you could tell people to budget for, just in case.