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November 28, 2008

HP to curtail Software Update Services

As part of its November advisory to the community, Hewlett-Packard announced that it's ending its Software Update Services program for MPE/iX core software and subsystems. Starting January 1, 2009, these materials will only be available through HP Support resources.

Patches will still be available to the 3000 community via the IT Response Center mechanism working today. HP says the General Release patches will be available through Dec. 31, 2015.

The HP 3000 group at Hewlett-Packard had been supplying engineering for PowerPatch updates, the 3000 operating system tapes and other software materials to HP's support customers. Next year that work shifts entirely to the company's support operations. HP warned customers that delivery times may be extended as a result of the shift.

"People who have a support contract with us today should be contacting HP now to get updated media, versus later," said e3000 business manager Jennie Hou. "In 2009 there will be a different process to do that. It will be easier to use the existing process if they need to get additional software media."

We are saying to the supported customers that if you want to order your updated media (7.5, PowerPatches, etc.) to which you are entitled through the Software Update Services (SUS), we recommend you place the order now.  You can still get them post-2008, it's just that the delivery time will vary, as the Software Update Manager (SUM) will no longer be available on the ITRC. For the other customers not signed up for SUM entitlement, the ordering process will remain the same

07:46 AM in Homesteading, Migration, News Outta HP, Web Resources | Permalink

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