HP briefed us about its plan to issue Right To Use licenses about five days before the official RTU announcement. We wanted to know more than the five HP documents might tell about the first HP 3000 product to enter the Corporate Price List in more than four years. A Q&A interview was in order.
Today and tomorrow we'll share HP's answers and details about RTU licenses — a product you will never need concern yourself with, until you want to upgrade HP 3000s in your shop. And oh yes, customers are upgrading, even in the months following HP's initial deadline for leaving the market.
HP granted us a 30-minute interview on the subject, without receiving any of our questions in advance of the interview. In exchange, we have allowed HP to review and revise its answers; after all, in this Q&A feature we're let the subjects express themselves as they would like to be understood.
Their answers have been edited by us for brevity, before we submitted them for HP's revisions, but no question went unanswered. HP also supplied us in advance with the versions of those Web documents which it posted on Feb. 12. You can find them at www.hp.com/products1/evolution/e3000/products.html.
Our interview subjects were HP employees Jennie Hou, an e3000 R&D project manager with focus on the customers, partners, and business; and Ross McDonald, e3000 R&D Lab Manager.
Why introduce a Right to Use license at this point in the HP 3000’s lifespan?
McDonald: Two reasons. When purchased upgrade kits were no longer available, we realized that customers needed a way to create a valid system.
Additionally, there seemed to be confusion in the marketplace on how customers could ensure they had valid e3000 systems. We’ve been working on it for a number of months, trying to get this out in a timely fashion.
We’re putting a product back on the pricelist to enable this for the 3000. We’ve been winding down the 3000, so it was not expected that we would do this. We’re really doing this to accommodate customers who need to upgrade their systems.
What seems to be prompting the confusion among customers?
Hou: We just started getting some calls from our customers, asking how to do a license upgrade.