Change can be scary, costly for customers. Software vendors hate it — until it opens up their markets. In our Weekend Edition podcast, (3MB MP3 file), I talk for six minutes about how options and imagination – those are essential to staying ready for the future, changing fast enough to make a difference.
Customers are considering where to go from their cozy 3000 world. A lot has changed in systems since they last made such a choice. You have to be sure your vendor — or the platform provider for your new system — has the commitment to follow through on change. In a couple of instances, HP's management couldn't, um, manage this for the 3000.
Try not to worry about whether the vendor is leaving some software vendors behind. Those that have the legs to maintain the pace, they will keep up. It's a lot more serious when your vendor cannot, or will not, keep up with what the market needs from a system.