Last week in our podcast we talked about the pitfalls in announcing a support extension in the shadow of a holiday week. This week we've heard the first report of how that kind of shady introduction is hampering an HP customer. Some of HP, it appears, doesn't know that 3000 support from the vendor is still on sale through 2008.
Herb Stratham of Cerrowire reported that he's gotten the widest variety of answers from HP's reps about continuing his 3000 support from HP beyond 2006. According to Stratham, who's the Manager of Information Systems at the manufacturer:
I have asked several HP personnel about extended support on my HP e3000 model 959KS-400 and received different answers about support — yes, no and maybe.
Maybe HP's message hasn't drifted deep enough into the waters of a company with more than 100,000 on the payroll. Stratham said he'll keep us posted about what reasons HP is giving for flying more than one course in the skies of support.
"The local Service Delivery Manager did not give a reason," he said, "just that support would not be extended past the current contract end date (11/02/06). However, Jeff Vance (of HP Cupertino) has asked me for the “particulars” and said that he would provide answers. We would like to stay on the e3000 as long as possible."