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August 27, 2018

Where to go when the app vendor is gone

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The cozy corner of your world that's the HP 3000 Community on LinkedIn has many reports about where users are working. One story that's slid onto our desk from that community illustrates the work a 3000 owner faces when a software vendor leaves them behind. For many sites with few resources, this is the situation that triggers a migration.

This is a story of what happens when the Hewlett-Packard hardware outlasts vendor applications. It's not that the app has stopped working, not at all. But the manager of the 3000 knows his employer has limited time to plan for a future while using software that can't be modified, because there's no source code — and not much documentation, even though the software's been customized.

3000s stay in service long enough to get to the point where the most durable piece of the solution is MPE/iX. Hardware can die off and be replaced by Charon from Stromasys. Expertise can be hired on contract for administration and operations. Development, though, is the hardest asset to maintain. When expertise dwindles for a third party piece of software — in this case, the IBS/3000 (Integrated Business System) financials package from DeCarlo, Paternite and Associates — a migration is usually in order.

The 3000 manager said he came on board at the company and learned about IBS being a key business component. "I Googled it to see if there was a user forum, vendor site, or any information. All I found was Irritable Bowel Syndrome."

Even if there was still vendor support available, it would be of limited use because there are so many in-house modifications and enhancements. The app has served us well, but is not sustainable for the long term.

He reports that the migration project will have to survive bad decisions, woefully inadequate management support, bad consultants, and a lack of expertise. "New leadership is in place with more realistic expectations. I hope we can hit a 2019 target." This manager of an A500 system is counting down to an end of 2018 retirement — and doing his best to ensure the system can outlast him.

06:40 PM in Migration | Permalink

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