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January 29, 2018

Locating patches is now a personal search

PatchworkTen years ago the threads between MPE/iX patches and Hewlett-Packard were intact. The vendor stopped developing the fixes and additions to a 3000's abilities. But owners were assured that the software would be ready for download. A call to HP's Response Center would continue to connect customers and patches.

None of those facts are true by now. Some support providers say there's not enough HP left in Hewlett-Packard Enterprise support to even know what a 3000 does. The 3000 experts who still track such things concur. Donna Hofmeister, former OpenMPE director, said "No one can get MPE patches from HPE now. There's simply no organization left to handle such a request."

In 2008 one significant patch issue involved beta release software. HP was clinging to its established testing practice, one that limited beta tests to current HP support customers. OpenMPE wanted to close that gap and become a force for good to get 3000s patched.

CEO Rene Woc of Adager proposed that OpenMPE administer the beta testing of patches caught in HP's logjam. The HP support customers were not taking a bite of the new bytes. Meanwhile, OpenMPE had pan-community service in its essential charter. Hofmeister said OpenMPE could speak for the thousands of sites which couldn't access beta patches for tests.

If it weren’t for OpenMPE, all the companies coming individually to HP for support beyond end-of-life wouldn’t have a collective voice. It’s OpenMPE that’s uniting these voices.

Spin the world forward 10 years and HP has indeed stopped issuing all patches. The software is available from other sources, however. Devoted owners and consultants are breaking the rules by sharing their patches—but only because HP broke a promise. HP tried for awhile to clear out beta patches. This week we heard some went into general release "because they had at least one customer who installed them without ill effect."

Even after more than a decade, there's still a forum where a customer can ask about patches: the 3000 mailing list. The transactions happen in private. Responsible support companies cannot say they'll distribute HP software.

Ask around, Hofmeister said, to find out who has HP's patches. There's a more reliable way to get repairs, though.

03:31 PM in Homesteading, News Outta HP | Permalink

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