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August 07, 2017

Support firms vet, curate online 3000 advice

French-CuratorsJust a few weeks ago, we reported on the presumed disappearance of the HP 3000 Jazz lore and software. The resource of papers and programs written for the MPE/iX manager turned up at a new address at Fresche Solutions' website. Fresche was once Speedware, a company that licensed use of all the Jazz contents—help first compiled by HP in the 1990s.

Now it looks like HP's ready to flip off the switch for its Community Forum. These have been less-trafficked webpages where advice lived for 3000s and MPE. Donna Hofmeister, a former director of the OpenMPE advocacy group, noted that an HP Enterprise moderator said those forums would be shut down with immediate effect.

I discovered this little bit of unhappiness:
7/31 - Forum: Operating Systems - MPE/iX

Information to all members, that we will retire the Operating Systems - MPE/iX forum and all boards end of business today.

As far as I can tell, all MPE information is no longer accessible! :-( I'm not happy that no public announcement was made <sigh> If you can demonstrate differently, that would be great!

But a brief bout of searching this morning revealed at least some archived questions and answers at the HPE website about the 3000. For example, there's a Community post about advice for using the DAT 24x6e Autoloader with MPE/iX. It's useful to have an HP Passport account login (still free) to be able to read such things. The amount of information has been aging, and nothing seems to be new since 2011. It wasn't always this way; HP used to post articles on MPE/iX administration with procedural examples.

Not to worry. The established 3000 support providers have been curating HP's 3000 information like this for many years. No matter what HP takes down, it lives on elsewhere. "We gathered a lot of the Jazz and other HP 3000 related content years ago to cover our needs," said Steve Suraci of Pivital. "While I don’t think we got everything, I do think we have most of what we might need these days." Up to date web locations for such information should be at your support partner. Best of all, they'll have curated those answers.

Knowing what's useful, correct, and up to date: that's what a guide does. Indie support companies like Pivital do this (Pivital happens to be an all-3000 company). Only a DIY shop -- with no support budget for the 3000 -- has any business skipping support. Production 3000s deserve the backstop of a support guide.

For example: That HP Community forum has lots of user-supplied answers to questions about MPE/iX. Without any direct access to the forum, though, the traffic died four years ago. That means there's nobody left reading the forum to check the accuracy of the free advice.

The 3000-L still has 470 subscribers, and a 3000-L archive that can be searched. That's a fair number of readers to keep solutions on target. However, if your production 3000's support resource is limited to 3000-L, that's probably not enough to keep a mission-critical application online. Taking a journey with a system whose OS has been static since 2009 requires a guide -- or at least an expert curator to filter what advice is working and what is not sound anymore.

John Clogg, still maintaining a 3000 at Cerro Wire, offered a link for HP's latest location of 3000 manuals.

As of this moment, MPE manuals are still available at:
http://h20565.www2.hpe.com/portal/site/hpsc/template.PAGE
/public/psi/manualsResults/
?javax.portlet.begCacheTok=com.vignette.cachetoken&
javax.portlet.endCacheTok=com.vignette.cachetoken&
javax.portlet.prp_e97ce00a6f76436cc859bfdeb053ce01=
wsrp-navigationalState%3DmanLang%253Den
&javax.portlet.tpst=e97ce00a6f76436cc859bfdeb053ce01
&sp4ts.oid=416035&ac.admitted=1501870675581.125225703.1851288163

Here's a Tinyurl link: http://tinyurl.com/yaw5o2wm

Judging from that HP URL, probably even HP can't find it to turn it off. I hope this post doesn't help them in that endeavor!

06:58 PM in Homesteading, News Outta HP, Web Resources | Permalink

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