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February 08, 2017

3000 hardware support resources requested

Computer-hardware-supportWe're developing a listing of companies and consultants who do HP 3000 hardware support here in 2017. Recently some customers have been searching for resources to help keep HP's 3000 hardware lively and healthy. It's sometimes surprising to learn where HP's 3000s remain active and productive. Archival systems are at one level, and production boxes at another. Everything that's a working machine needs an expert to call upon.

Self-maintainers are abundant in the market by now, but spots like the Ecometry web and catalog shops and manufacturers the world over still need HP's iron to boot up and run as expected. Even if you self-maintain you need a resource for parts. It won't impress your top management to learn your parts resource is eBay.

Obviously the hardware support arm of Pivital Solutions is our first recommendation for North American HP 3000s. Steve Suraci says that hardware service in 2017 demands a network of providers, coordinated and managed by a go-to, first-call company.

"We continue to support both MPE and the underlying HP 3000 hardware as one of the select few remaining support companies with access to HP's original MPE/iX source code," Suraci said. "We maintain 7x24x365 phone support for those requiring a total Service Level Agreement. In New England, we support our hardware agreements with our own local technicians.  Outside of New England, we support our customers through a network of contracted technicians that have agreed in writing with us to support our customers SLA.  In many cases, we will maintain parts on site to help facilitate quicker times to recovery."

That network of technicians covers regional areas. A physical visit is often essential to getting a hardware problem resolved. There are YouTube video services that might be used, or even a FaceTime call or Skype connection that might be a how-to experience. That's a rare solution in your market. The problem with offsite hardware support is liability. Once anybody other than a technician contracted — in writing — troubleshoots and replaces components, the liability lies with the person handling the physical hardware.

We want to build a thorough list of resources, even while the Stromasys Charon emulator continues to replace HP's iron for MPE/iX. Vendors, send an email to us if you've got current clients. Be sure to provide an email and web address, plus a phone number, so we can contact you to follow up. Customers, if you use a hardware support company, tell us who it is. We'd all be happy to hear how it's worked out for you, too. To be fair to everybody, we'll want to use your company name in any references. Share your wealth.

11:10 PM in Homesteading, Web Resources | Permalink

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