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April 27, 2016

The Remains of Any Need for CPUNAMEing

Dress FormsEarlier this week a reseller in the 3000 market offered an N-Class 3000 with an upgraded CPU. The server's HPCPUNAME, however, reflects a slower model of the system. These names of systems are actually a part of the 3000 process that Hewlett-Packard regards as ongoing business. There are oh-so-many names of 3000 systems. In some cases, what your software sees in the name is not what you get. 

HP's support for the 3000 terminated at the end of 2010, but there are a few HP services that continue today. Name changing is among them. Steve Suraci of Pivital, which sold 3000s as an official reseller until HP stopped that sort of business, says it's a lock that HP didn't do an N-Class upgrade that doesn't have a corresponding HPCPUNAME change. "For sure HP didn’t do the upgrade," he said. Outside the lines upgrades can be a way to skip software upgrade fees.

The only thing pertinent to the current 3000 community is HP's CPU rename service. When HP did this with support engineers at a time plus materials engagement, a software-to-hardware blessing changed the HPCPUNAME and HPSUSUAN numbers for replacement 3000s. When a CPU board dies, or a system needs to be updated at a fundamental level, Hewlett-Packard still owns the only software that can transform replacement hardware into your hardware — complete with reinstated numbers that allow third-party programs to run unfettered.

This service is still available, if you insist, from HP. A server that reports it's a 550 MHz N-Class, while it's actually a 750 MHz system, could use this kind of correction. What's important, though, is whether an N-Class will be fast enough. Reporting a different HPCPUNAME can keep third party software from running. That issue can be corrected by calling the software vendor, who'd probably be glad to hear from an MPE customer.

Of course, there's always the possibility the caller is a former customer, running software which is legal but not on support. Getting an HPCPUNAME change to make the software match the hardware then becomes a courtesy—or a service extended in exchange for renewing support. "You will know me by my commitments," says one sage, and keeping a support commitment seems like a good idea if you're using third party software products for MPE/iX in 2016.

Modern budgets for homesteaders, however, sometimes don't have room to pay for application and toolset support. HP can't hold a hostage anymore by waiting for MPE/iX support ransom. It ended all support business in 2011, business the independents picked up nicely. They don't have the use of SS_CONFIG (for the system up to 900 Series vintage) or SS_UPDATE (for the ultimate models of 3000s) can cost a customer on a time and materials basis, and HP's last stated plan said it would offer these reconfigurations of stable storage for an undetermined period.

HP long ago considered its customer communication to the post-2010 community complete. "We at HP believe we have responded to and addressed all of the HP e3000 end-of-life requests our customers and partners have made in recent years," one document stated while there was a e3000 webpage at HP. Such pages are long gone now, farmed away to the archives of 404-land and the Internet Wayback Machine.

The portion of HP which continues to touch the 3000 community in perpetuity is licensing operations. Software License Transfers between HP's 3000 systems sold on the used market are still being offered through HP’s SLT organization. This SLT operation serves all of HP’s licensed products, not just the HP 3000. Transferring a license officially is still an essential step to some customers, even when they're buying a used 3000 like an N-Class. That makes full disclosure of the HPCPUNAME important.

In 2008 while those webpages were still alive, HP was candid enough to admit that only a portion of its customers would make the effort to have 3000 MPE/iX software licenses transferred. There was no support eligibility that HP could offer after 2011 in exchange for this compliance with license requirements. Customers now need to supply their own reasons to do things by the book.

06:09 PM in Homesteading | Permalink

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