August 14, 2015
HP drives its stakes between support posts
As August unfolds and HP's final quarter as a combined company unfurls, the corporation that services some of the targets and platforms for 3000 migrators has already divvied up support access. HP Inc. and Hewlett-Packard Enterprise have become separate support systems. Users are being invited to look in more than one place for answers that were previously at a one-stop shop
In early August, Hewlett Packard Enterprise and HP Inc. will provide two different support portals. When you access HP Support Center, you will be able to select a portal for HP Inc. products or a portal for Hewlett Packard Enterprise products.
HP Enterprise business might have fared a little better in the division.
As of August 1st the HP Support Center Mobile application will only be available for Hewlett Packard Enterprise products such as servers, storage, and networking. A message within the application asks you to update to the latest version.
HP is calling the move a "Welcome to our Two-Car Garage." Assigned to the Enterprise arm of HP (to be known as HPE on the stock market), the MPE/iX operating system still has its small outpost in HPE support pages. For the customers who hold an HP Passport login, access to the existing 3000 patches is promised. However, the web-driven access to patches seems to be locked behind the October, 2013 policy that a current HP support contract is required for patch access.
HP-UX customers can purchase such a contract to use the new HPE support site for patching. Since MPE/iX users can't buy such a thing, access to patches is supposed to be free. Getting the patches requires some extra effort, according to independent support providers in the 3000 community. At least looking into the rest of the official 3000 documents — including 64 PDFs of system manuals — remains in a logical place. A special order is still the order of the day to access the patches, though.
We've tracked down 3000 documents at HP before now, but this link is working as of the split up of support sites. (You'll need that Passport to get inside, no matter where you're heading, for migrated platform help, or researching archival documentation.)
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