June 20, 2014
Time to Sustain, If It's Not Time to Change
In the years after HP announced its 3000 exit, I helped to define the concept of homesteading. Not exactly new, and clearly something expected in an advancing society. Uncle Lars' homestead, at left, showed us how it might look with friendly droids to help on Tattooine. The alternative 3000 future that HP trumpeted in 2002 was migration. But it's clear by now that the movement versus steadfast strategy was a fuzzy picture for MPE users' future.
What remains at stake is transformation. Even to this week, any company that's relying on MPE, as well as those making a transition, are judging how they'll look in a year, or three, or five. We've just heard that software rental is making a comeback at one spot in the 3000 world. By renting a solution to remain on a 3000, instead of buying one, a manager is planning to first sustain its practices -- and then to change.
Up on the LinkedIn 3000 Community page I asked if the managers and owners were ready to purchase application-level support for 3000 operations. "It looks like several vendors want to sell this, to help with the brain-drain as veteran MPE managers retire." I asked that question a couple of years ago, but a few replies have bubbled up. Support has changed with ownership of some apps, such as Ecometry, and with some key tools such as NetBase.
"Those vendors will now get you forwarded to a call center in Bangalore," said Tracy Johnson, a veteran MPE manager at Measurement Specialties. "And by the way, Quest used to be quick on support. Since they got bought by Dell, you have to fill in data on a webpage to be triaged before they'll even accept an email."
Those were not the kind of vendors I was suggesting. Companies will oversee and maintain MPE apps created in-house, once the IT staff changes enough to lose 3000 expertise. But that led to another reply about why anyone might pursue the course to Sustain, when the strategy to Change seems overwhelming.Managed Business Systems, one of the original HP Platinum Migration partners, was ready to do this sustaining as far back as a decade ago. Companies like the Support Group, Pivital Solutions -- they're still the first-line help desks and maintainers for 3000 sites whose bench has grown thin. Fresche Legacy made a point of offering this level of service, starting from the last days when it was called Speedware. There are others willing to take over MPE app operations and care, and some of these vendors have feet planted firmly in the Change camp, as well as staking out the Sustain territory.
Todd Purdum of Sherlock Systems wondered on LinkedIn if there really was a community that would take on applications running under MPE. We ran an article last year about the idea of a backstop if your expertise got ill or left the company. Five years earlier, we could point to even smaller companies, and firms like 3K Ranger and Pro 3K are available to do that level of work. Purdum, by his figuring, believes such backstops are rare.
Although I agree with the need for sustained resources to keep an HP3000 running, I'm not sure that "several vendors" can provide this. We have been in the business for over 23 years, and as a leader in providing hardware and application support for HP 3000s and MPE, I don't see many other vendors truly being capable of providing this.
Purdum asked, tongue-in-cheek, if there was a 3000 resurgence on the way he didn't see coming. No one has a total view of this market. But anecdotal reports are about all anyone has been able to use for most of a decade. Even well-known tool vendors are using independent support companies for front-line support. Purdum acknowledged that the support would be there, but wondered who'd need it.
Customers who use MPE (the HP 3000) know their predicament, and offering more salvation does not help them move into the right direction. I am only a hardware support company (that had to learn all HP 3000 applications) and it disappoints me a little that the companies you mentioned, most of which are software companies, haven't developed software that will allow these folks to finally move on and get off of this retired platform.
I can't change it, I just sustain it... applications and all.
Sustaining mission-critical use of MPE is the only choice for some companies have in 2014. Their parent corporations aren't ready for a hand-off, or budget's not right, or yes, their app vendor isn't yet ready with a replacement app. That's what's leading to software rentals. When a company chooses to homestead, it must build a plan to Sustain. HP clearly retired its 3000 business more than three years ago. But that "final" moving on, into the realms of real change, follows other schedules, around the world. On the world of Tattooine, Lars first changed by setting up a moisture farm, then sustained. And then everything changed for him and Luke Skywalker. Change-sustain-change doesn't have a final state.
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